You Are Entitled To These Privileges If Your Flight Is Delayed Or Cancelled

Anyone who's ever encountered a flight delay will definitely understand the frustration of waiting for hours with little to no updates from the airline, especially when the flight eventually gets cancelled

On the plus side, are you aware that airlines in Malaysia are legally obligated to offer passengers certain privileges in the event of flight delays or cancellations?

Section 12(1) of the Malaysian Aviation Consumer Protection Code 2016, gazetted in July 2016, dictates that operating airlines have to provide "compensation and care" to passengers affected by a flight delay or cancellation in addition to providing an explanation as to the reason of such events and suggesting possible alternative transport.

However, the airline may not be obligated to do so if they can prove that the delay or cancellation is caused by unavoidable circumstances such as cases of war, weather conditions unfavourable for flight, security risks, unexpected flight safety shortcomings, and strikes that affect airline operations.

Read more http://says.com/my/lifestyle/you-are-entitled-to-these-privileges-if-your-flight-is-delayed-or-cancelled